Return and Shipping Policy
Thank you for choosing Earth in a Bottle LLC for your natural haircare needs. We strive to provide high-quality products and exceptional customer service. In the rare event that you encounter an issue with your purchase, please read our return policy carefully.
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1. Description of Product Issues:
If you receive a product with issues such as leakage, damage to both package and product, or a damaged product rendering it unusable, please provide clear photos of the problem. This will aid in the evaluation process.
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2. Return Process:
Once the information and photos have been received and evaluated, please return the item within 14 days of receiving your order. We will process the return and send a replacement within 3-5 business days.
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3. Shipping Responsibility:
Once the product is shipped, the responsibility for the package lies with the mail carrier. In the event of loss, damage, or delay, please contact the shipping company directly. We will assist in providing any necessary information for resolution.
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4. Product Testing:
We recommend testing our products on a small area before regular use, especially if you have sensitive skin or hair conditions. Earth in a Bottle LLC is not responsible for any adverse reactions or damages to skin or hair. If irritation occurs, discontinue use immediately and consult a healthcare professional.
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5. Privacy Policy:
Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.
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6. Terms and Conditions:
By making a purchase from Earth in a Bottle LLC, you agree to our Terms and Conditions, which outline the terms of use, disclaimers, and limitations of liability associated with our products and services.
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Note: Earth in a Bottle LLC reserves the right to update or modify this return policy at any time. Please review it periodically for changes.
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If you have any further questions or concerns, please contact our customer service at (email address)
Thank you for being a valued customer of Earth in a Bottle LLC!
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